Do you need assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can call a customer service representative toll free at 1.888.577.9898
  • You can email us at customercare@williamsandkent.com
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.
 

Frequently Asked Questions

  1. Where is sizing and fit information?
  2. How long until I receive my order?
  3. What is your return/exchange policy?
  4. How do I track a return?
  5. Can I return an item that I received as a gift?
  6. How much is shipping/handling at Williams & Kent?
  7. Where can I request a catalog?
  8. How can I be removed from your mailing list?
  9. What is your price adjustment policy?
  10. Do you ship internationally?
  11. Can I order by phone/mail?
  12. Redeeming Gift Certificates Online?
  13. What is your privacy policy?

Sizing & Fit Information

Click here to see our Men's Sizing Chart. If you have any questions, give us a call at 1.888.577.9898.

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Shipping and Transit Information

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day from when the order is placed. Standard delivery is ground service and is expected to take 2-5 business days.

Expedited orders must be placed before 2pm EST/11am PST to ship same-day. Orders placed after this cut-off time will not be shipped until the following day.

Trousers are shipped with unfinished bottoms for easy alterations. We are happy to alter them for you prior to delivery. For an additional charge of $12. Please allow 2 days for alterations.

DELIVERY SERVICES:

Shipping & Handling Rates
Standard 2-Day Overnight
$14.00 $25.00 $35.00

If you have any questions, give us a call at 1.888.577.9898.

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Return/Exchange Policies

Williams & Kent wants you to be pleased with your purchase. Items that are unworn and unaltered may be returned up to 90 days after the date of purchase for refund or exchange.

Use our Easy Return Label:

  • Click here to download a return/exchange form to include in your package.
  • Click here to print a Return Label. Your order number can be found on the My Account page. If you need help, please call Customer Service at 1-888-577-9898.
  • Please apply the label to your return package, and drop off at any authorized UPS location. A small fee of $8.95 will be deducted from your refund. If you are exchanging merchandise, shipping is free.
  • If you need another Prepaid Return Label, please call Customer Service at 1-888-577-9898, or email us at customercare@williamsandkent.com.
  • If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

    Williams & Kent
    Returns Department
    2625 North Berkeley Lake Road NW
    Suite 100
    Duluth, GA 30096

Please note: Refunds on orders paid by money order will be in the form of a store credit.
Please allow 14 days for us to receive and process exchanges and credits.

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Tracking a Return

When printing a return label, you can check the notification boxes to have an email sent to you with delivery confirmation. You can also enter your tracking number on the UPS Website.

Please note: Refunds on orders paid by money order will be in the form of a store credit.
Please allow 14 days for us to receive and process exchanges and credits.

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Returning or Exchanging a Gift

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

If you have any questions, give us a call at 1.888.577.9898.

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Mailing List Removal

If you wish to stop receiving the Williams & Kent catalog, just let us know by emailing customercare@williamsandkent.com or by calling us toll-free at 1.888.577.9898.

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Price Adjustment Policy

At Williams & Kent, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

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International Orders

Williams & Kent has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Williams & Kent. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:   support@internationalcheckout.com

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.


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Ordering Options

By phone at 1.888.577.9898.

By mail at:
Williams & Kent
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

Through the mail we do accept checks or money orders as well as credit cards, but please do not send cash. Refunds on orders paid by money order will be in the form of store credit. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 1.888.577.9898.

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Redeeming Gift Certificates Online

You can redeem Williams & Kent gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

If you have any additional questions regarding gift certificates, please give us a call at 1.888.577.9898.

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Privacy Policy

Click here to see our Privacy Policy. If you have any questions, give us a call at 1.888.577.9898.

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