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Customer Service

Do you need assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can call a customer service representative toll free at 1.888.577.9898
  • You can email us at customercare@williamsandkent.com
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.
 

Frequently Asked Questions

  1. Where is sizing and fit information?
  2. How long until I receive my order?
  3. What is your return/exchange policy?
  4. How do I track a return?
  5. Can I return an item that I received as a gift?
  6. How much is shipping/handling at Williams & Kent?
  7. What does it mean if an item's status is "backordered"?
  8. What methods of payment do you accept?
  9. Where can I request a catalog?
  10. How can I be removed from your mailing list?
  11. What is your price adjustment policy?
  12. Do you ship internationally?
  13. Can I order by phone/mail?
  14. Redeeming Gift Certificates Online?
  15. What is your privacy policy?

Sizing & Fit Information

Click here to see our Men's Sizing Chart. If you have any questions, give us a call at 1.888.577.9898.

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Shipping and Transit Information

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day (Monday-Friday) from when the order is placed. Standard delivery is ground service and is expected to take 2-5 business days.

Expedited orders must be placed before 2pm EST/11am PST Monday-Friday to ship same-day. Orders placed after this cut-off time will not be shipped until the following day. Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.


DELIVERY SERVICES:

Shipping & Handling Rates
Standard 2-Day Overnight
$14.00 $25.00 $35.00

If you have any questions, give us a call at 1.888.577.9898.

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Payment Methods

We accept all major credit cards: Visa, American Express, Discover, Mastercard, as well as Apple Pay, Google Pay, Paypal, and Amazon Pay.

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Return/Exchange Policies

Change your mind? Need a different size or color? As long as your product is unworn, unwashed, and unaltered and within 90 days of purchase, all you need to do is click the link below and get your return or exchange started.

You will be able to generate a prepaid return label and can shop immediately to place your exchange order. A return shipping fee of $8.95 will be deducted from the refund amount. If you are placing an exchange order, the return shipping is free.

Final Sale orders may not be returned.

Start your return

You will receive an email as soon as your return has been processed. Please allow 7 to 10 days for processing from the time your return is received.

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Mailing List Removal

If you wish to stop receiving the Williams & Kent catalog, just let us know by emailing customercare@williamsandkent.com or by calling us toll-free at 1.888.577.9898.

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Backordered Items

When a given color and size combination is out of stock but more inventory is on the way, we provide our customers the option to “backorder” the item. This basically reserves the item for you.

As soon as it becomes available we will ship your backordered item at no extra shipping cost to you. (Don’t worry, all in stock items on your order will ship right away.) And if you decide to cancel - no problem - because you aren’t charged for the backordered item until it ships.

We try our best to provide an accurate estimate for availability of backordered items at the time you place your order. (If a date was not provided then we expect to receive the item within 30 days.) In most cases you can expect delivery 7-10 business days after the “Available” date listed. Occasionally, however, that date changes due to unforeseen manufacturing or shipping delays.

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Price Adjustment Policy

At Williams & Kent, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

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International Orders

At this time we are not shipping outside of the United States. Please check back in the future as we plan to have a new international shipping partner in place soon.

If you previously placed an order through Borderfree, you can track it on the Borderfree order tracking portal.

Ordering Options

By phone at 1.888.577.9898.

By mail at:
Williams & Kent
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

We accept credit card orders by mail. Please note that we do not accept checks, money orders, or cash by mail. Please include a daytime phone number on all mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 1.888.577.9898.

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Redeeming Gift Certificates Online

You can redeem Williams & Kent gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

If you have any additional questions regarding gift certificates, please give us a call at 1.888.577.9898.

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Other Shipping Policies

Williams & Kent does not ship to freight forwarders or costume designers under any circumstances.

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Privacy Policy

View our privacy policy here. If you have any questions, give us a call at 1.888.577.9898.

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