Frequently Asked Questions

Everything you need to know about Williams & Kent — our brand, our clothing, and how we can help you dress well for every occasion.

About the Brand

Williams & Kent is an American luxury menswear brand dedicated to the art of the well-dressed man. The brand specializes in elevated casualwear and classic tailored essentials, including premium sport shirts, pure cashmere and merino wool sweaters, tailored linen and wool trousers, sport coats, and genuine leather outerwear. Williams & Kent is built on a philosophy that authentic craftsmanship and timeless style are never mutually exclusive — a man should never have to choose between fashionable and forever.

Williams & Kent is an American brand headquartered in Duluth, Georgia. All domestic orders are processed and fulfilled from our warehouse in Duluth, GA, and shipped throughout the United States via FedEx.

Our mission is simple: the art of the well-dressed man returns. Every moment is an occasion, and we believe a man should be prepared to look his best for all of them. We are committed to sourcing luxurious fabrics, partnering with skilled craftsmen, and curating a collection that delivers both enduring style and genuine quality — never choosing between fashionable and forever.

Yes. Williams & Kent is highly regarded by customers who value classic American style, premium natural materials, and authentic craftsmanship. The brand offers a 100% Satisfaction Guarantee backed by a generous 90-day return and exchange policy. Our garments are made from exceptional materials — including pure cashmere, European-milled organic cotton, and fine Italian leathers — ensuring both lasting durability and luxurious comfort.

Both Williams & Kent and Peter Millar serve the discerning man who appreciates elevated American lifestyle clothing. Peter Millar is well-known for its golf heritage and performance sportswear. Williams & Kent focuses on timeless, sophisticated casualwear and classic tailoring suited to a broader range of occasions — from country club dinners and resort travel to smart-casual office environments. Both brands offer comparable luxury materials such as cashmere knitwear and premium outerwear, though Williams & Kent places a strong emphasis on exclusive private-label designs and personalized customer service.

Williams & Kent and Patrick James share a similar customer — the affluent, classic-minded man who values quality clothing and personalized service over trend-driven retail. Patrick James operates as a multi-brand retailer, while Williams & Kent focuses primarily on its own curated private-label collection. Both brands offer a classic, traditional American aesthetic and a high standard of customer care.

Williams & Kent is designed for the sophisticated gentleman who appreciates quality, values classic style, and leads an active lifestyle. Our customer is equally comfortable at a country club, a resort, a business dinner, or a weekend getaway. He is not chasing trends — he is building a wardrobe of enduring pieces that reflect his personal style and stand the test of time.

Yes. Williams & Kent proudly continues the tradition of the classic men's clothing catalog. You can request a free print catalog directly on our website to browse our latest seasonal collections. Our catalog is a curated showcase of our finest menswear, delivered directly to your home.

Products, Materials & Craftsmanship

We prioritize premium natural fibers and performance blends. Our knitwear features 100% pure cashmere, fine merino wool, and organic cotton. Our outerwear collection includes washed lambskin leather, genuine suede, and wool-blend twill coats. For warm-weather dressing, we offer breathable linen shirts and trousers. Our footwear line features Italian goatskin suede and premium calfskin leather.

Cashmere is a luxury fiber sourced from the undercoat of cashmere goats, prized for its exceptional softness, lightweight warmth, and natural insulation. Merino wool is a fine, breathable wool that offers excellent temperature regulation and moisture-wicking properties, making it an ideal choice for year-round wear. Both are premium natural fibers that represent a significant step up from standard wool.

The quarter-zip sweater is our most versatile knitwear style. It transitions effortlessly from the golf course to a casual dinner. Layer a classic cotton or cashmere quarter-zip over a collared sport shirt for a refined look, or wear it over a premium tee for relaxed weekend comfort.

A sport coat is typically crafted from more textured, rugged fabrics such as tweed, houndstooth, or herringbone, and often features distinctive patterns. It is the more casual of the two and is ideal for smart-casual occasions. A blazer is generally a solid color with a smoother finish and is a more formal, versatile option appropriate for business and evening wear.

Absolutely. We specifically design wrinkle-resistant sport coats for the frequent traveler. These jackets are crafted to pack easily into a carry-on bag and emerge looking sharp and polished upon arrival, without the need for pressing or dry cleaning.

For a proper fit, the shoulders of the jacket should lie flat with no divots or bunching at the sleeve head. The chest should button comfortably without pulling across the midsection. The jacket sleeves should allow approximately a half-inch of your shirt cuff to show below the jacket sleeve. If you are unsure of your size, consult our Men's Sizing Chart or call our team at 1-888-577-9898.

Absolutely. Pairing a well-tailored sport coat with premium, dark-wash denim is a classic smart-casual combination that works beautifully for dinners, travel, or a relaxed office environment.

Our pure cashmere sweaters should be hand washed in cool water with a gentle wool detergent, or dry cleaned for best results. Never machine wash or tumble dry cashmere. Lay the sweater flat on a clean towel to dry, reshaping it gently to its original dimensions.

Use cedar shoe trees to maintain their shape between wears. After each use, brush off any dirt or debris. Regularly apply a high-quality shoe polish or leather conditioner to keep the leather supple and protected. Store them in a cool, dry place away from direct sunlight.

Style Advice & Occasions

Williams & Kent is designed for the man who believes every moment is an occasion. Our clothing bridges the gap between relaxed and formal, making it ideal for country club events, resort and yacht club settings, smart-casual office environments, destination travel, dinner parties, and weekend leisure.

A well-dressed man over 50 should invest in timeless, well-fitting pieces that reflect confidence and sophistication. We recommend building a wardrobe around classic sport shirts in quality fabrics like linen and pima cotton, tailored trousers in wool or linen, a versatile cashmere or merino wool sweater, and a well-fitted sport coat. Avoid overly trendy fits or loud logos — understated quality always speaks louder.

For country club dressing, the key is polished, relaxed elegance. Williams & Kent is specifically designed for this lifestyle, offering a full range of sport shirts, tailored trousers, sport coats, and premium knitwear that meet country club dress codes without sacrificing comfort.

For a resort vacation, we recommend lightweight linen and performance sport shirts, tailored drawstring shorts, classic polo shirts in pima cotton, and a versatile cashmere or merino sweater for cooler evenings. Our wrinkle-resistant sport coats are perfect for resort dinners, and our Italian leather sandals and loafers complete a polished resort look.

Williams & Kent offers a wide range of luxury gift options for the discerning gentleman. Our most popular gift items include pure cashmere crewneck sweaters ($298), premium leather outerwear, classic sport shirts, and curated gift certificates. For personalized gift recommendations, our customer service team is available at 1-888-577-9898.

Shopping, Shipping & Returns

We offer a 90-day return and exchange policy. If you change your mind or need a different size or color, you can return any unworn, unwashed, and unaltered item within 90 days of purchase. Simply use our online Returns Portal to generate a prepaid return label. A return shipping fee of $8.95 is deducted from refunds. If you are making an exchange, return shipping is completely free. Please note that Final Sale items cannot be returned.

We ship all orders via FedEx from our warehouse in Duluth, Georgia, typically within one business day. Standard ground delivery takes 2 to 6 business days and costs $14.95. We also offer 2nd Day Air for $29.50 and Next Day Air Saver for $65.00. Expedited orders must be placed before 2:00 PM EST (Monday–Friday) to ship the same day.

At this time, Williams & Kent ships exclusively within the United States. We are actively working to establish an international shipping partner and plan to offer international delivery in the near future.

Yes. You can reach our customer service team toll-free at 1-888-577-9898. You can also place orders by mail at: Williams & Kent, 2625 North Berkeley Lake Road NW, Suite 100, Duluth, GA 30096.

We accept all major credit cards including Visa, American Express, Discover, and Mastercard. We also accept Apple Pay, Google Pay, PayPal, and Amazon Pay for your convenience.

Our menswear experts are ready to assist you. You can reach us by phone toll-free at 1-888-577-9898, by email at customercare@williamsandkent.com, or via live chat on our website during regular business hours.

Still have a question? Our menswear experts are here to help — by phone, email, or live chat.

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